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Frequently Asked Questions

  1. How do I track my package?

    You can track your package using your unique tracker number. Enter the number in the track window and you will see the date, current location of the package and estimated arrival date.

  2. Can you pickup or drop off packages at locations of my choice?

    You can request pickup or drop off from the mobile app or you can contact us and our staff will come to your preferred location to get the package.

  3. How long does it take for my package to be delivered?

    Packages that are sent before 11 am, is same day delivery while packages sent after 11 am IST will arrive within 24 hours.

  4. Can I change or cancel a pickup I scheduled online?

    Contact RapidsGo Express

  5. Are there any commodities banned on your delivery services?

    Check our prohibited items to see the full list.

  6. Where can I find information on a shipment that has been sent to me?

    You can get that by tracking the package or parcel.

  7. How can I change the address on a shipment after it has been pickup by RapidsGo Express?

    Contact RapidsGo Express

  8. What type of packaging do you have?

    You can either choose from our RapidsGo Express smart boxes which come in various sizes, or the security tinted envelop for a convenient, secure and cost-effective shipping option.

  9. I missed a delivery. How do I request for my shipment to be redelivered to me?

    Contact RapidsGo Express

  10. How much does it cost to ship a package?

    Shipping cost depends on the package weight, service, distance, location and packaging option.

  11. Do you deliver on Sundays/holidays?

    Yes we do. But only for specific locations and the shipping rate may differ from normal delivers.

  12. Can someone else receive delivery?

    Yes. Just share the OTP with the receiver and they can receive the package on your behalf.

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Opening Hours

Monday - Saturday 09.00 - 18.00

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Call Us Anytime

+91 72485 93702

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Mail Us

info@rapidsgo.com